Building a Customer Success Team Your Customer Actually Trusts
In the business world, salespeople are often called the “hunters” that bring in revenue. In contrast, customer success people are known as […]
Peerscale Member Easy Projects | Journey to Negative Churn
An exciting thing happened at Easy Projects in 2018 – we achieved negative churn for the first time! This means simply that […]
Why Your Company Needs a Customer Success Team
Believe it or not, the idea of customer success is not a new concept. The work of Customer Success Managers (CSM) have […]